Knowledge hub
Hospitality EPOS questions, answered
Everything restaurants, bars and cafés ask about Shift4 Dine — payments, hardware, kitchen screens and getting set up.
Payments & Card Fees
Does Shift4 Dine include card payments?
Yes. Integrated payments are built into Shift4 Dine, so bills, tips and split payments go straight through the POS without a separate card machine system.
Which payment types can customers use?
Chip & PIN, contactless cards, Apple Pay, Google Pay and major debit and credit cards including Visa and Mastercard.
Can guests split the bill?
Yes. Bills can be split by item, by seat or evenly, and each guest can pay at the table using handheld devices.
How much are the card fees?
Card fees depend on your venue type, turnover and card mix. Enquire now and we'll send a tailored, no-obligation Shift4 quote.
Hardware & Handhelds
What hardware comes with Shift4 Dine?
Countertop touchscreen terminals, handheld ordering devices, kitchen display screens and printers — see our hardware range, chosen to suit your venue.
What is handheld ordering?
Handheld ordering lets staff take orders and payments on a portable device at the table, sending them straight to the kitchen and bar so tables turn faster.
Does it work in pubs, cafés and hotels as well as restaurants?
Yes. Shift4 Dine is built for every type of venue — restaurants, bars, pubs, cafés, quick service and hotels.
Kitchen Display Systems
What is a kitchen display system (KDS)?
A kitchen display system is a screen in the kitchen that replaces paper tickets, showing orders as soon as they're placed so chefs can prepare and track them.
Can orders go to the bar and kitchen separately?
Yes. Food and drink items are routed to the right screen or printer automatically.
Can I still use kitchen printers?
Yes. You can use kitchen screens, printers, or a mix of both.
Setup & Support
Are you an official Shift4 partner?
Yes. We're a Shift4 partner supplying Shift4 Dine POS systems and card machines to hospitality businesses throughout the UK.
Which areas do you cover?
We cover the whole UK — see all the areas we cover, including every area of Hull.
How do I get a quote?
Email hello@zanagroup.co.uk or message us on WhatsApp on 07503207976 and we'll come back with a tailored quote.
EPOS glossary
- EPOS
- Electronic point of sale — the system you use to take orders, payments and track sales.
- KDS
- Kitchen display system — screens that show orders in the kitchen instead of paper tickets.
- Handheld
- A portable device staff use to take orders and payments at the table.
- Covers
- The number of guests served, used to track how busy a service is.
- Split bill
- Dividing one bill between guests by item, seat or evenly.
- Contactless
- Paying by tapping a card, phone or watch on the card reader.